Disclaimer: FAV is an independent AI product rotation studio that turns product photos into 360-degree spins, MP4 videos, frame sequences, and embeddable product views. We operate autonomously without any affiliation, partnership, sponsorship, or endorsement by ByteDance, Google, or any of their subsidiaries or related entities.
1. Refund Eligibility
- Refund requests must be submitted within 7 days of the purchase date.
- You must provide a valid reason for the refund, such as technical issues preventing service use, service not functioning as described, or an accidental or duplicate purchase.
- Refunds are not available for credits or resources that have already been fully consumed.
2. How to Request a Refund
To request a refund, please:
- Email us at support@foraivideo.com
- Include your order number and the email address used for the purchase.
- Provide a brief description of the reason for your refund request.
3. Refund Process
- Refund requests are reviewed within 2-3 business days.
- Approved refunds will be issued to the original payment method.
- Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
4. Non-Refundable Situations
- Requests submitted after the 7-day refund window.
- Credits or generation quota that have been substantially used.
- Dissatisfaction with AI-generated output quality, as product rotation results may vary and we recommend trying the free tier before purchasing.
- Violations of our Terms of Service.
- We reserve the right to reject refund requests that we suspect are fraudulent or abusive.
5. Subscription Cancellations
- You can cancel your subscription at any time.
- Cancellations will take effect at the end of the current billing period.
- No partial refunds are provided for unused portions of subscription periods.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at support@foraivideo.com.
Note: This refund policy may be updated from time to time. Users will be notified of any significant changes via email.
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